Privacy Policy

ThaVibes Privacy Statement

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by the ThaVibes Ltd(“ThaVibes”) in connection with the ThaVibes service.

Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please message our customer service via social media  at support@thavibes.com or https://www.facebook.com/thavibes/ .

The data controller of your personal information is ThaVibes Ltd. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

  • Information you provide to us: We collect information you provide to us which includes:
    • your name, email address, address or postal code, payment method(s), and telephone number. In certain countries, we may collect a government identification number for purposes such as billing and tax compliance. We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions;
    • information when you choose to provide ratings, taste preferences, account settings (including preferences set in the “My Account” section of our website), or otherwise provide information to us through our service or elsewhere.
    • information when you choose to submit ideas as part of our “Scripts” feature which allows you to submit your own ideas for review and funding, including additional information entered in the ” Scripts” section of our website which may include submitted images, intellectual property (Ideas), personal information or otherwise provided to us through our service or elsewhere.
    • information when you choose to submit your content as part of our “ Submit Your Content” feature which allows you to submit your content, whether movie or series to our website for review, funding and placement on our website whereby at the discretion of ThaVibes, we can offer and enter into a legal agreement with the user for commercial use of their content and associated information as submitted. The name, email address, address or postal code, social media handles, payment method(s), telephone number and other information of person(s) involved or related to the content being submitted is used by ThaVibes to evaluate the content as part of the service offered.
  • Information we collect automatically: We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other ThaVibes capable devices you might use to access our service (such as gaming systems, smart TVs, mobile devices, set top boxes, and other streaming media devices). This information includes:
    • your activity on the ThaVibes service, such as title selections, shows you have watched, and search queries;
    • your interactions with our emails and texts, and with our messages through push and online messaging channels;
    • details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
    • device IDs or other unique identifiers, including for devices that are ThaVibes capable on your Wi-Fi network;
    • resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers (see the “Cookies and Internet Advertising” section below for more information);
    • device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information;
    • information collected via the use of cookies, web beacons and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time). (See our “Cookies and Internet Advertising” section for more details.)
  • Information from partners: We collect information from other companies with whom you have a relationship (“Partners”). These Partners might include (depending on what services you use): your TV or internet service provider, or other streaming media device providers who make our service available on their device; mobile phone carriers or other companies who provide services to you and collect payment for the ThaVibes service for distribution to us or provide pre-paid promotions for the ThaVibes service; and voice assistant platform providers who enable interaction with our service through voice commands. The information Partners provide us varies depending on the nature of the Partner services, and may include:
    • search queries and commands applicable to ThaVibes that you make through Partner devices or voice assistant platforms;
    • service activation information such as your email address or other contact information;
    • IP addresses, device IDs or other unique identifiers, as well as associated pre-paid promotion, billing and user interface information, that support user authentication, the ThaVibes service registration experience, Partner payment processing, and the presentation of ThaVibes content to you through portions of the Partner user interface.
  • Information from other sources: We also obtain information from other sources. We protect this information according to the practices described in this Privacy Statement, plus any additional restrictions imposed by the source of the data. These sources vary over time, but could include:
    • service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Statement;
    • payment service providers who provide us with payment information, or updates to that information, based on their relationship with you;
    • online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data;
    • publicly-available sources such as publicly available posts on social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs).
  • Use of artificial intelligence and machine learning
    • We use artificial intelligence and machine learning to improve our services and personalize your experience. For example, we use AI to recommend content that you might be interested in, to personalize your search results, and to improve our fraud detection systems.
    • We may also use AI to process your personal information for other purposes, such as to develop new products and services. In these cases, we will only use your information in ways that are consistent with this privacy policy and applicable laws.
    • You have the right to opt out of the use of AI for certain purposes. To do this, you can contact us at support@thavibes.com.

General Data Protection Regulation (GDPR)

ThaVibes complies with the General Data Protection Regulation (GDPR), which is a European Union law that sets out strict rules on how companies can collect, use, and store personal data.

The GDPR defines personal data as any information that can be used to identify an individual, such as their name, address, email address, or phone number.

ThaVibes collects personal data from users when they create an account, sign up for a newsletter, or contact customer support. ThaVibes may also collect personal data from users through the use of cookies and other tracking technologies.

ThaVibes uses personal data for the following purposes:

  • To provide users with the ThaVibes service.
  • To provide customer support.
  • To improve the ThaVibes service.
  • To target advertising to users.
  • To comply with applicable laws and regulations.

ThaVibes may share personal data with the following third parties:

  • Service providers who help ThaVibes provide the ThaVibes service.
  • Partners who help ThaVibes promote the ThaVibes service.
  • Advertisers who want to target advertising to ThaVibes users.
  • Law enforcement agencies if required by law.

ThaVibes takes steps to protect personal data from unauthorized access, use, disclosure, alteration, or destruction. These steps include:

  • Using security measures, such as firewalls and encryption, to protect personal data.
  • Requiring employees to sign confidentiality agreements.
  • Monitoring its systems for potential vulnerabilities and attacks.

Users have the following rights with respect to their personal data:

  • The right to be informed about how ThaVibes collects and uses their personal data.
  • The right to access their personal data.
  • The right to correct any inaccuracies in their personal data.
  • The right to delete their personal data.
  • The right to object to the processing of their personal data.
  • The right to withdraw their consent to the processing of their personal data.
  • The right to data portability.

Users can exercise their rights by contacting ThaVibes at support@thavibes.com.

ThaVibes will not knowingly collect or process personal data from children under the age of 16. If ThaVibes believes that it has collected personal data from a child under the age of 16, it will take steps to delete the data.

Use of Information

We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to manage member referrals, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:

  • determine your general geographic location, provide localized content, provide you with customized and personalized viewing recommendations for movies and TV shows we think will be of interest to you, determine your ISP to support network troubleshooting for you (we also use aggregated ISP information for operational and business purposes), and help us quickly and efficiently respond to inquiries and requests;
  • coordinate with Partners on making the ThaVibes service available to members and providing information to non-members about the availability of the ThaVibes service, based on the specific relationship you have with the Partner;
  • prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms (such as determining whether and for which ThaVibes signup offers you are eligible);
  • analyze and understand our audience, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;
  • communicate with you concerning our service so that we can send you news about ThaVibes, details about new features and content available on ThaVibes, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests. These communications may be by various methods, such as email, push notifications, text message, online messaging channels, and matched identifier communications (described below).

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • ThaVibes Ltd:We share your information internally among ThaVibes Ltd as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; content development; and for other purposes described in the Use of Information section of this Privacy Statement.
  • Service Providers:We use other companies, agents or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services (which includes maintaining and improving their services).
  • Partners:As described above, you may have a relationship with one or more of our Partners, in which case we may share certain information with them in order to coordinate with them on providing the ThaVibes service to members and providing information about the availability of the ThaVibes service. For example, depending on what Partner services you use, we may share information:
    • in order to facilitate Partner pre-paid promotions or collection of payment for the ThaVibes service for distribution to us;
    • with Partners who operate voice assistant platforms that allow you to interact with our service using voice commands;
    • so that content and features available in the ThaVibes service can be suggested to you in the Partner’s user interface. For members, these suggestions are part of the ThaVibes service and may include customized and personalized viewing recommendations.
  • Affiliates & Subsidiaries: Our affiliates and subsidiaries: We may share your information with our affiliates and subsidiaries for the purposes described in this privacy policy.
  • Promotional offers:We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.
  • Protection of ThaVibes and others:ThaVibes and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of ThaVibes, its users or the public, as required or permitted by law.
  • Business transfers:In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.

You may also choose to disclose your information in the following ways:

  • certain portions of our service may contain a tool which gives you the option to share information by email, text message and social or other sharing applications, using the clients and applications on your smart device;
  • social plugins and similar technologies allow you to share information.

Social plugins and social applications are operated by the social networks themselves, and are subject to their terms of use and privacy policies.

Access to Account and Profiles

  • “Remember me” function:For ease of access to your account, you can use the “Remember me” function when you log in to the website. This function uses technology that enables us to provide direct account access and to help administer the ThaVibes service without requiring re-entry of any password or other user identification when your browser revisits the service.
  • Giving others access to your account:If you share or otherwise allow others to have access to your account, they will be able to see shows you have watched, ratings, and account information (including your email address or other information in the “My Account” area of our website). You might have the option to use seamless account login through the ThaVibes mobile app, which enables login to the ThaVibes app on mobile devices and/or other streaming media devices on the Wi-Fi network to which you are connected. If you use that feature, those devices will remain signed into your account unless you later log out of those devices.
  • Profiles:Profiles allow users to have a distinct, personalized ThaVibes experience, built around the movies and shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your ThaVibes account, so that anyone with access to your ThaVibes account can navigate to and use, edit or delete profiles. You should explain this to others with access to your account, and if you do not wish them to use or change your profile, be sure to let them know. Profile users may be offered the opportunity to add an email address, phone number or other information to the profile and will be provided with notice of collection and use at the time such information is requested.
  • Removing device access to your ThaVibes account:To remove access to your ThaVibes account from your devices: (a) visit the “My Account” section of our website or from the navigation menu choose “Log Out” and follow the instructions to deactivate your devices (note, deactivation may not occur immediately). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or ThaVibes ready device, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

Your Information and Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you.

You can most easily do this by visiting the “My Account” portion of our website, where you have the ability to access and update a broad range of information about your account, including your contact information, your ThaVibes payment information, and various related information about your account. You must be signed in to access the “My Account” section. You may also request that we delete personal information that we hold about you.

To make requests, or if you have a question regarding our privacy practices, please contact our customer service at support@thavibes.com . We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud. We may retain information as required or permitted by applicable laws and regulations, including to honour your choices, for our billing or records purposes and to fulfil the purposes described in this Privacy Statement. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.

 Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.

Other Websites, Platforms and Applications

The ThaVibes service may be provided through and/or utilize features (such as voice controls) operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. For example, you may be able to access the ThaVibes service through platforms such as gaming systems, smart TVs, mobile devices, set top boxes and a number of other Internet connected devices. These websites and platforms have separate and independent privacy or data policies, privacy statements, notices and terms of use, which we recommend you read carefully. In addition, you may encounter third party applications that interact with the ThaVibes service.

ThaVibes is not responsible for the privacy practices of third-party platforms or websites.

When you use the ThaVibes service, you may be interacting with third-party platforms or websites. These third parties may collect or use your personal information in ways that are different from ThaVibes. We recommend that you review the privacy policies of any third-party platforms or websites that you interact with.

Links to the privacy policies of any third-party platforms or websites that ThaVibes partners with.

We have included links to the privacy policies of some of the third-party platforms or websites that we partner with below.

  • Gaming systems:
    • PlayStation: https://www.playstation.com/en-us/privacy-security-safety/
    • Xbox: https://support.xbox.com/en-US/help/family-online-safety/online-safety/privacy
    • Nintendo Switch: https://www.nintendo.com/privacy-policy/
  • Smart TVs:
    • Samsung: https://www.samsung.com/us/account/privacy-policy/
    • LG: https://privacy.us.lg.com/
    • Sony: https://www.sony.com/privacy
  • Mobile devices:
    • Apple: https://www.apple.com/legal/privacy/en-ww/
    • Samsung: https://www.samsung.com/us/account/privacy-policy/
    • Google: https://policies.google.com/privacy?hl=en-US
  • Set top boxes:
    • Roku: https://docs.roku.com/published/userprivacypolicy/en/US
    • Amazon Fire TV: https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ
    • Google Chromecast: https://policies.google.com/privacy?hl=en-US
  • Other Internet connected devices:
    • Amazon Echo: https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ
    • Google Home: https://policies.google.com/privacy?hl=en-US
    • Apple HomePod: https://www.apple.com/legal/privacy/en-ww/

ThaVibes does not knowingly collect or process personal data from children under the age of 18.

ThaVibes does not knowingly collect or process personal data from children under the age of 18. If you are under the age of 18, you must have the involvement, supervision, and approval of a parent or legal guardian to use the ThaVibes service.

Children under the age of 18 may only use the ThaVibes service with the involvement, supervision, and approval of a parent or legal guardian.

We recommend that children under the age of 18 do not use the ThaVibes service without the involvement, supervision, and approval of a parent or legal guardian. If you are a parent or legal guardian of a child under the age of 18, you can learn more about how to protect your child’s privacy by visiting the following websites:

  • The Federal Trade Commission’s website on child online privacy: https://www.ftc.gov/business-guidance/resources/childrens-online-privacy-protection-rule-not-just-kids-sites
  • The Children’s Online Privacy Protection Act (COPPA): https://www.ftc.gov/legal-library/browse/rules/childrens-online-privacy-protection-rule-coppa)
  • The Internet Keep Safe Coalition (iKeepSafe): https://ikeepsafe.org/
  • The National Center for Missing and Exploited Children (NCMEC): https://www.missingkids.org/

Children

You must be 18 years of age or older to subscribe to the ThaVibes service. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age in order to become a member. While individuals under the age of 18 may utilize the service, they may do so only with the involvement, supervision, and approval of a parent or legal guardian.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the ThaVibes service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Statement, you may cancel your use of the ThaVibes service. To see when this Privacy Statement was last updated, please see the “Last Updated” section below.

Cookies and Internet Advertising

We and our service providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do, and your choices regarding their use.

Types of technologies we use

We use the following types of technologies:

  • Cookies: Cookies are small text files that are placed on your device when you visit a website. Cookies can be used to track your browsing activity and to target advertising.
  • Web beacons: Web beacons are small graphic files that are embedded in emails or websites. Web beacons can be used to track whether or not an email has been opened or a website has been visited.
  • Resettable device identifiers: Resettable device identifiers are unique identifiers that are assigned to your device when you use our service. Resettable device identifiers can be used to track your browsing activity across different websites and apps.

What do we do with these technologies?

We use cookies and other technologies to:

  • Track your browsing activity: We track your browsing activity to understand how you use our service so that we can improve it.
  • Target advertising: We target advertising to you based on your browsing activity. This means that you may see ads for products or services that you have recently shown an interest in.
  • Prevent fraud: We use cookies and other technologies to prevent fraud. For example, we may use cookies to verify that you are not a robot.

Why does ThaVibes use these technologies?

We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyze, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.

To help you better understand how we use cookies and resettable device identifiers, please see the information below:

  • Essential cookies:These cookies are strictly necessary to provide our website or online service. For example, we and our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
  • Performance and functionality cookies:These cookies are not essential, but they help us to personalize and enhance your online experience with ThaVibes. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors’ use of the ThaVibes service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies may result in limited functionality of our service.

Your choices

You can choose to opt out of the use of cookies and other technologies for targeted advertising. To do this, you can visit the Network Advertising Initiative opt-out page.

You can also choose to delete cookies from your device at any time. To do this, you can follow the instructions in your device’s browser settings.

Website Analytics

We may also partner with selected third-party vendors Google Analytics, Cloudfare and others, to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site [and our mobile application] , determine the popularity of certain content and better understand online activity. By accessing the Site, “ www.thavibes.ai”, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Google Analytics and Google Website Optimizer

Google Analytics and Google Website Optimizer are services provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use our website, our mobile site and any content played on the site. Google Web Optimizer uses the same cookies to measure how different users respond to different content. The information generated by these cookies (including your truncated IP address) is transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your, and other users’, use of our website, mobile site and content, compiling reports for us on website activity and providing other services relating to website activity and internet usage. Please note that Google only receives your truncated IP address. This is sufficient for Google to identify (approximately) the country from which you are visiting our sites or accessing our content, but is not sufficient to identify you, or your computer or mobile device, individually.

Google cookies are those beginning “__ut”.

You can find more information here, including a link to Google’s privacy policy.

Google AdWords and Google Remarketing

We may use the online advertising program Google AdWords and the Google Remarketing technology, both operated by the company Google Inc. (“Google”).

For measuring conversion with Google AdWords, a conversion tracking cookie is placed when a user clicks on a ThaVibes advertisement delivered by Google (“Ads”). Conversion tracking cookies expire after 30 days and are not used for personal identification. Google uses a different cookie for each Google AdWords customer and there is no consolidation of the cookie data with other data. If you click on one of our Ads and proceed to a page equipped with a conversion tag and the cookie has not yet expired, the conversion is documented. With the help of the conversion tracking cookie we see the total number of conversions and are able to review the performance of our Ads. You can find more information about Google AdWords here.

When you click on one of our Ads, a Google Remarketing cookie is placed. This cookie helps to serve our Ads to you at a later time when you browse pages of the Google content network. Remarketing cookies expire after 30 days and are not used for personal identification. For more information on Google Remarketing, please see here.

Google cookies are those beginning “__ut”.

  • To opt-out of personalized ad delivery on the Google content network, please visit Google’s Ads Preferences Manager or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here.

Google Analytics 4 (GA4)

GA4 is the latest version of Google Analytics. It offers a number of new features and capabilities, including:

  • Event-based data collection: GA4 collects data based on events, rather than pageviews. This means that you can track more detailed information about user behavior, such as clicks, downloads, and form submissions.
  • Cross-platform tracking: GA4 can track users across different devices and platforms, such as mobile phones, tablets, and desktop computers. This allows you to get a more complete picture of how users are interacting with your website or app.
  • Machine learning: GA4 uses machine learning to identify patterns in your data and make predictions about future behavior. This can help you to identify opportunities to improve your website or app.

Data protection law

ThaVibes complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR). This means that we will only collect and use your personal data in a lawful and transparent manner. We will also take appropriate steps to protect your personal data from unauthorized access, use, or disclosure.

Your rights

You have a number of rights under data protection law, including the right to access your personal data, the right to correct your personal data, the right to delete your personal data, the right to restrict the processing of your personal data, the right to object to the processing of your personal data, and the right to data portability. You can exercise these rights by contacting us at support@thavibes.com

Last Updated: January 31st, 2025